Step-by-step guide for agents taking card payments in Zoom Phone using Key to Pay, where the customer enters their card details on their own telephone keypad. DTMF tones are masked so card data never reaches the agent or the Zoom environment, keeping the contact centre out of PCI DSS scope. Covers the full payment journey from launching the PCI Pal app through to authorisation, plus the alerts agents are most likely to see.
Documentation
