PrepayPower, a Dublin-based utility with more than 600 employees, was held back by fragmented legacy systems that could not scale for peak demand or integrate with the rest of its stack. Moving to 8×8 Contact Center with Video Elevation and Secure Pay, and connecting it to Microsoft Power Automate, SQL Server, SurveyMonkey and Zapier, gave the team real-time access to data it had never had. Customer satisfaction has held near 90% and NPS has passed 60, with card payments descoped through Secure Pay. Published by 8×8.
Success Stories
