Our People

We believe the customer experience and how you run your contact center should not be compromised by PCI compliance. Our expert team will work with you to provide the most suitable and operationally efficient solution.

Meet the Senior Team

James Barham
James Barham

Chief Executive Officer

A founder of PCI Pal, James was instrumental in establishing and leading the business’ sales, marketing, and operations departments prior to relocating to the US to set up the company’s North American operation. In October 2018, James took up the position of group CEO. He was part of the team that saw the business through its first successful external fundraising round, and has been influential in the evolution of the PCI Pal product suite following a career spent entirely in the contact center technology space.

William Good - PCI Pal CFO
William Good

Chief Financial Officer & Company Secretary

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

Geoff Forsyth
Geoff Forsyth

Chief Information Security Officer

Geoff is responsible for the overall information security and regulatory compliance of the organisation’s global services, including legal compliance, IT systems risk analysis, incident response planning and business continuity management. As a Fellow of the British Computer Society, Geoff has spent over 25 years working with internet and telecommunications services.

Hugh James PCI Pal
Hugh James

Chief Technology Officer

With a Masters degree in Digital Systems Engineering, Hugh started his career on the graduate programme at BT, going on to forge a 30+ year career in the industry, mainly focused on VoIP technologies. Latterly he has worked in the cloud contact centre and PCI Compliance space holding senior positions at the likes of NewVoiceMedia and managing the global telecommunications software of high scale businesses.

Sadie Ahier
Sadie Ahier

VP, Professional Services

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centers. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

Darren Gill PCI Pal
Darren Gill

Chief Revenue Officer

Darren joined PCI Pal from Genesys. Leveraging his in-depth understanding of the contact center market, Darren is responsible for sales strategy and execution globally. Having worked in sales within the technology sector for 25 years, Darren brings significant experience to the business.

Grafton Potter – VP of Sales (US)
Grafton Potter

SVP of Sales - North America & Australasia

As a Telecommunications and Unified Communications Executive, Grafton brings 15 years of leadership experience to PCI Pal. Joining in July 2017, he has responsibility for the overall Sales and go to market strategy in North America. Grafton is a graduate of Baylor University (B.A.) and John Brown University (M.B.A.).

Jane Goodayle
Jane Goodayle

VP, Global Marketing

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

César Branco
César Branco

Senior SIP Architect

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.

Join the Team

We’re passionate about building a brand that people want to be a part of, whether that’s as a client, partner or member of staff. We’re committed to driving career development and progression, helping our team members achieve their full potential.

Current Vacancies

Here are the roles we’re currently recruiting for, but we’re always keen to meet talented professionals who might be a good fit for the team. Please feel free to send a CV and covering letter to [email protected] or browse our current vacancies below.

VP Sales – EMEA (UK based)
Ideally suited to a passionate sales leader with a strong track record in motivating and managing software sales individuals,...
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Sales Development Representative
An exciting opportunity for an experienced multi-lingual professional to join our Sales team, this newly created vacancy will allow...
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How can we help you? Get in touch today to discuss our solutions and your specific requirements.