Our People

A long-serving director of KDM International and MD of Countyweb.com, William renamed the business to County Contact Centres in 2001 and IPPlus in 2008 – growing to over 500 staff and selling its software in over 40 countries. The restructured company now focuses exclusively on compliance solutions and is known as PCI Pal.

Geoff has spent the last 20 years designing, developing and implementing a wide range of internet services – including the award-winning CallScripter contact center software package. A Fellow of the British Computer Society, Geoff is responsible for all technical infrastructure systems, ISO compliance and IT security.

Building organizations and learning about every facet of the company is one of Roger’s favorite aspects of channel development. After working in telco for over 21 years with such organizations as Polycom and Genesys, his role involves building out the North American market and working with our key partners in region.

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

As a Telecommunications and Unified Communications Executive, Grafton brings 15 years of leadership experience to PCI Pal. Joining in July 2017, he has responsibility for the overall Sales and go to market strategy in North America. Grafton is a graduate of Baylor University (B.A.) and John Brown University (M.B.A.).

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

James graduated from Bath Spa University and held several senior management positions in the contact center space before joining us in 2008. He was appointed to the board in 2015 and has been instrumental in the evolution of the PCI Pal product suite. James heads up our North American operation.

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centers. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.