Our People

A founder of PCI Pal, James was instrumental in establishing and leading the business’ sales, marketing, and operations departments prior to relocating to the US to set up the company’s North American operation. In October 2018, James took up the position of group CEO. He was part of the team that saw the business through its first successful external fundraising round, and has been influential in the evolution of the PCI Pal product suite following a career spent entirely in the contact center technology space.

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

Geoff has spent the last 20 years designing, developing and implementing a wide range of internet services – including the award-winning CallScripter contact center software package. A Fellow of the British Computer Society, Geoff is responsible for all technical infrastructure systems, ISO compliance and IT security.

As a Telecommunications and Unified Communications Executive, Grafton brings 15 years of leadership experience to PCI Pal. Joining in July 2017, he has responsibility for the overall Sales and go to market strategy in North America. Grafton is a graduate of Baylor University (B.A.) and John Brown University (M.B.A.).

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centers. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

Darren joined PCI Pal from Genesys. Leveraging his in-depth understanding of the contact center market, Darren drives PCI Pal’s channel partnerships in North America. Having worked in channel sales within the technology sector for 25 years, Darren brings significant experience to the organisation.

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.