Our People

We believe the customer experience and how you run your contact center should not be compromised by PCI compliance. Our expert team will work with you to provide the most suitable and operationally efficient solution.

Meet the Senior Team

William Catchpole
William Catchpole

Chief Executive Officer

A long-serving director of KDM International and MD of Countyweb.com, William renamed the business to County Contact Centres in 2001 and IPPlus in 2008 – growing to over 500 staff and selling its software in over 40 countries. The restructured company now focuses exclusively on compliance solutions and is known as PCI Pal.

Geoff Forsyth
Geoff Forsyth

Chief Technical Officer

Geoff has spent the last 20 years designing, developing and implementing a wide range of internet services – including the award-winning CallScripter contact center software package. A Fellow of the British Computer Society, Geoff is responsible for all technical infrastructure systems, ISO compliance and IT security.

Roger Austin headshot
Roger Austin

Director of Channel Sales - North America

Building organizations and learning about every facet of the company is one of Roger’s favorite aspects of channel development. After working in telco for over 21 years with such organizations as Polycom and Genesys, his role involves building out the North American market and working with our key partners in region.

William Good - PCI Pal CFO
William Good

Chief Financial Officer & Company Secretary

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

Grafton Potter – VP of Sales (US)
Grafton Potter

Vice President of Sales - North America

As a Telecommunications and Unified Communications Executive, Grafton brings 15 years of leadership experience to PCI Pal. Joining in July 2017, he has responsibility for the overall Sales and go to market strategy in North America. Grafton is a graduate of Baylor University (B.A.) and John Brown University (M.B.A.).

Jane Goodayle
Jane Goodayle

Marketing Director

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

James Barham
James Barham

Chief Operating Officer - North America

James graduated from Bath Spa University and held several senior management positions in the contact center space before joining us in 2008. He was appointed to the board in 2015 and has been instrumental in the evolution of the PCI Pal product suite. James is responsible for sales, operations and commercial development.

Sadie Ahier
Sadie Ahier

Operations Director

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centers. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

César Branco
César Branco

Senior SIP Architect

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.

Join the Team

We’re passionate about building a brand that people want to be a part of, whether that’s as a client, partner or member of staff. We’re committed to driving career development and progression, helping our team members achieve their full potential.

Current Vacancies

Here are the roles we’re currently recruiting for, but we’re always keen to meet talented professionals who might be a good fit for the team. Please feel free to send a CV and covering letter to [email protected] or browse our current vacancies below.

SIP Architect
Reporting to: Senior SIP Architect Region: United States Background: PCI Pal is a leading payment security business which delivers solutions...
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Channel Sales Manager
Reporting to: Director Channel Sales Region: Western United States Background: PCI Pal is a leading payment security business which delivers...
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Senior Sales Engineer
Reporting to: VP Sales Region: North America Background: PCI Pal is a leading payment security organization, delivering solutions into the...
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Service Desk Executive (UK Based)
Reporting to: Service Desk Manager Region: UK Summary: The selected candidate will take responsibility for managing first and second line...
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How can we help you? Get in touch today to discuss our solutions and your specific requirements.