Utilities

Seen as a high-target industry, companies within the utilities sector must demonstrate a real commitment to protecting their customer’s data.

How We Help The Utilities Sector

85% of UK consumers have changed their spending habits with brands who have faced a data breach or fallen victim to hackers, and in the highly competitive utilities industry customers have a wide choice of suppliers. Seen as a high-target industry, companies within the utilities sector must demonstrate a real commitment to protecting their customer’s data.

PCI Pal helps utility companies to achieve PCI DSS compliance and reassure their customers that sensitive information processed is secure, even in the most high-demand of contact centres.

Using PCI Pal’s solutions such as ‘Agent Assist’, which utilises DTMF masking technology, enables customers to safely input their payment information over the phone whilst maintaining a live call with the agent at all times.

PCI Pal’s IVR payment platform fits around consumers’ ever-growing, multichannel lifestyles and empowers customers to make payment 24/7 with no agent required, encouraging more payments through ease of use and better accessibility. The ultimate self-serve customer experience.

A FTSE 100 utilities company with over 1,000 contact centre agents, a leading commercial provider of renewable energy and a diversified utilities organisation that serves 3.5 million customers across America are just some of the businesses that have already benefited by using PCI Pal to secure their contact centres from the requirements of PCI DSS. All have protected their business from costly fines and demonstrated commitment to safeguarding their customers’ data.

Whether using Agent Assist or IVR payments, cardholder data does not reach an organisation’s environment, completely descoping it from the requirements of PCI DSS and reducing the likelihood of data breaches.

The cloud-based solutions are scalable, global and built around individual contact centres and existing internal systems.

Find out how we've helped global brands with their PCI compliance challenges