In collaboration with industry advisory body the UK Contact Centre Forum, PCI Pal contributed research towards this year’s UK contact centre study. With a keen focus on data security and compliance, the study covers a number of areas of relevance at a time when GDPR is very much the hot topic.

UKCCF 2018 survey

The good news is that UK organisations are responding positively to their data security and compliance obligations.

  • 68.7% of organisations surveyed have appointed a Data Protection Officer (or officers)
  • 94.7% of organisations review their access control procedures every year or less

For more interesting data and industry insights, make sure you download the study today.