There is a common misconception that increased data security measures can often come at the expense of efficiency. Equally, adhering to PCI DSS can be seen as a burden by some contact centers, but the potential long term efficiency savings speak for themselves.
At PCI Pal, we have seen these efficiencies first hand, with one of our clients AllSaints benefitting from a two-thirds reduction in average handling times (AHT) following the implementation of our secure payment technology.
So how could your contact center improve customer experience while still tightening up your processes? Can extra layers of payment security actually speed up call resolution?
We have compiled a selection of helpful advice in our latest ebook for compliant contact centers.
Enter your details below to download the whitepaper ‘PCI Compliant Contact Centers: Maximizing Efficiency’…