We’ve collaborated with The Contact Centre Association (CCA) to deliver a webinar on the trends emerging in consumer trust and you can tune in on 4th April 2019.
Data security is something that is on everyone’s radar, especially in complex contact centre environments. Join this session to hear new consumer research conducted by our team at PCI Pal on how consumers are putting their money where their trust is. From surveys carried out in both the UK and US into consumer trust and spending habits, we will talk about why, in 2019, contact centres need to be taking steps to provide clearer assurances to consumers as to how their data is captured, processed and stored.
Attendees will learn:
- Highlights of the consumer research conducted in both the UK and US into consumer trust and spending habits
- Why organisations should be listening to the voice of the customer and moving data security up their agendas
- Why contact centres should be looking to descope their environments from the requirements of PCI DSS
This informative webinar is free to register for – simply click here to sign up for the talk which will take place at 11am (GMT + 01:00) on Thursday 4th April 2019.