In 2017, PCI Pal was a Silver Sponsor for CX17 in Brussels. This year, we will yet again join thousands of customer experience professionals in a four day CX event of learning and connecting to discuss how behaviour and technology are transforming the industry.

What to expect

Hosted again by Genesys, the first in the CX18 series will take place on May 1st – 4th in Nashville, Tennessee and will give attendees the opportunity to increase their knowledge in a CX Master Series Training session or obtain a Genesys University Certification.

Additionally, Dena Blizzard, “One Funny Mother” comedian and writer will be at the event to dazzle us with her jokes and humour.

New this year

Genesys have decided to add DevCon to CX18, which will include deep discussion on SDK and API with technical tracks as well as a DevLounge hosted by Genesys architects and engineers and a Hackathon to top it off.

Customer service professionals will still be able to access the CX18 mainstage programming and parties but with an addition of tracks and activities designed exclusively for developers.

It doesn’t end there!

The event will bring Matthew Luhn, a distinguished storyteller with more than 25 years of experience at Pixar Animation Studios creating stories and characters, to the stage as the featured keynote speaker.

As someone who has contributed to The Simpsons series, Toy Story, Finding Nemo and Monster’s Inc, he is considered an acclaimed expert in his industry with plenty of insight to share with the customer service industry!

You can watch one of his TedTalk’s here.

Connect with us

If you will be attending CX18 in Nashville and see us about, come say hello or follow us on LinkedIn and don’t forget to join the conversation on social media using #CX18Nashville!

Or, if you’d like to have a conversation around PCI DSS compliance for your call centre or meet up at the event, then please get in touch with our expert advisers today.

We hope to see you there!