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The Human Firewall

Row of men standing guard in front of a computer with a lock and key in front of the computer. Representing an illustrated version of a human firewall.

Security is a major concern for contact centres when considering the large amounts of data handled by individuals and the potential risk of a security breach.

Although it is an organisation’s responsibility to provide the relevant training, resources and framework, data security is ultimately the responsibility of everyone within the business.

In our Human Firewall infographic, we detail six of the biggest cybersecurity risks, including:

  1. Phishing attacks
  2. Ransomware
  3. Data leakage
  4. Hacking
  5. Insider threats
  6. Remote workers

We then offer tips for how every employee can play a role in serving as a human firewall and combatting these threats.

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