NICE Presents: Protecting Payment Data in the Contact Centre

PCI Pal is proud of our partnership with NICE CXone, and we were honored to have them host a session at our virtual event, Payments 22: The Future of Security & CX. In this event, we brought thought leaders from the industry in to discuss many of the security and CX concerns and topics on top of agendas for organisations of all sizes. In this recorded session, we’ll dive deeper into protecting payment data in the contact centre.

Handling sensitive credit card data in the contact centre has always been a security challenge. Now the dramatic shift to remote working agents, in addition to the explosion of different digital customer service channels has made a complex problem even more difficult.  Watch this can’t miss session to discuss solutions to the most pressing payment risk-vectors in customer service today:

• How to balance customer experience with security and compliance
• Where omnichannel, especially new self-service and digital options, require new security solutions
• What to do about protecting sensitive data with remote / work-from-home agents
• Why simply adhering to PCI compliance standards is not enough

This session emphasizes the need for compliance ownership across multiple layers of the business for the best result in protecting payment data in the contact centre. NICE CXOne’s Bryant Eastham, Director Product Management, takes us through these key points in this event breakout session.

Want to further explore the benefits of the PCI Pal and NICE CXone partnership? In this success story, see how an organisation is protecting payments in their contact centre and prioritizing their customers.