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PCI Pal® signed-up to reduce payment security risk for Essex County Council

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PCI Pal, the global provider of cloud-based secure payment solutions, has today confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure.

Working with PCI Pal’s partner, Pay360, Essex County Council will utilise the cloud-based Call Secure Plus solution to ensure all payments handled by the Council’s 250 telephone-based employees are completed in the most safe and compliant way, to help meet the requirements of the Payment Card Industry Data Security Standards (PCI DSS) and reduce related risk to the Council.

The Call Secure Plus solution will enable Essex County Council’s customers to input payment information in an anonymous way using their telephone keypad, yet the agent remains on the line, able to assist callers in seamlessly completing the transaction. Importantly, no payment card information will enter the Council’s systems and will instead be sent directly to the payment merchant for processing.

The solution integrates with the Council’s existing telephony and contact centre systems, in addition to its existing payment gateways.

Ben Quick, Sales Director at Pay360 said “Today, the risks presented by cybercrime are significant and it’s important that organisations have systems and processes operating in the most safe and secure way.  We therefore recommended the integration of the Call Secure Plus solution, for a number of reasons: the first being that payment information will not enter the Council’s system at any stage, meaning no customer credit card data will be stored, therefore greatly reducing overall risk.  Secondly, it will enable the Council’s agents to remain in full conversation with customers, providing a seamless payment experience.”

Darren Gill, Chief Revenue Officer for PCI Pal said, “We are delighted to have been selected by Essex County Council, via our partner Pay360, to help the organisation secure all payments that are managed by its 250  employees.”

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