PCI Pal^® Awarded Best Call Centre Solution at CNP 2021

PCI Pal^®, the global cloud provider of secure payment solutions for business communications, has again been recognized by the CNP 2021 Awards as Best Call Center Solution by both judges and customers. This follows a year of innovation and growth for PCI Pal with several new offerings to secure customer service channels and offer the remote delivery of its solutions.

“It’s an honour to be recognized by the CNP Awards again this year for our work to secure contact centre and customer service payment channels, especially as we were up against our closest competitors,” said James Barham, CEO, PCI Pal. “As the leader for cloud in what we do, we are constantly pushing ourselves to be the best for our customers and our partners, innovating consistently to ensure the highest levels of security of consumer payment data.  This award is a testament to the hard work our team has put in toward that goal.”

Over the last 18 months, PCI Pal has introduced several new solutions and updates to meet its customer’s ever-changing needs in an increasingly digital world. These solutions include:

• PCI Pal Digital: PCI Pal Digital allows contact centres to provide a true omnichannel payment experience to consumers, ensuring payment security across digital channels including webchat, SMS, email, and social media.
• Rapid Remote: Rapid Remote enables businesses with ultra-fast deployment of PCI Pal’s solutions within 48 hours, even for home-based workers who previously did not have access to secure payment solutions through their existing remote telephony connectivity.
• Speech Recognition: Speech recognition is a new capability for PCI Pal’s Agent Assist and IVR Payments solutions that allows customers to speak their details in a secure way as an alternative to using their telephone keypad.

Download the press release in full here.