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Insights from the Verizon 2022 Payment Security Report

Verizon’s 2022 Payment Security Report

Verizon’s 2022 Payment Security Report (PSR) follows the release of PCI DSS v4.0 and is calling for organisations to focus on scalable and simplified strategy in the contact centre.  The report in full will guide you through how to navigate the changing requirements introduced by PCI DSS v4.0, with clear goals, a logical process, and innovative models that eliminate core conflicts and constraints. An industry-leading, annual report, the 2022 PSR highlights both the progress and the long way that many organisations have to go, equipping them with the right resources to do so.

2022 PSR Insights

Following the publication of Verizon’s 2022 Payment Security Report, we have released an infographic highlighting some of the primary payment security takeaways. In our infographic, we cover the evolving payments landscape and show through data that the compliance-related tools many organisations have in place today won’t provide them with the compliant payment experience they will need for tomorrow. Both the report and infographic discuss how compensating controls in the contact centre, such as pause and resume, are merely band-aid solutions for a greater problem, and both a vulnerability to security and the customer experience. The call to descope and ensure that sensitive data never enters an organisation’s environment is getting louder than ever, and we are pleased to come alongside organisations in that process with the right solutions.

Additionally, in this infographic you will find:

  • Stats driving the evolution of the compliance landscape. Payment security moves increasingly higher on organisations’ priority lists each year, and the data backs it up. You can see the adoption of trends and requirements, but also the gaps between partial and full compliance.
  • Navigational guide for PCI DSS v4.0. With eight key directives from the 2022 PSR, take the time to ensure you look at the big picture and ensure you’re making smart choices for your contact centre that preserve both employee time and ongoing payment security.
  • Compensating control trends. With many organisations having one or multiple in place, this is a great opportunity to take a look at simplifying the compliance process and streamlining solutions. We’ve seen threats and compliance regulations get stronger in tandem, and this is a great opportunity to batten down the hatches and ensure you’re putting your organisation’s best foot forward heading into PCI DSS v4.0.

Other resources

We are proud to collaborate with industry leaders such as Verizon and want to equip you with all the resources you need for your compliance journey. In addition to the resources mentioned, you can access our joint whitepaper with Verizon titled, “Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0.” Want to talk through your current payment security challenges? Set up a time to speak with our team.

View Infographic (pdf)

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