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Cyber Attacks and Data Breaches Bring More Bad News for the Travel and Leisure Industry

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As if the travel, leisure and hospitality industries aren’t having a hard-enough time right now, recent headlines about cyber attacks make for sobering reading. But there are steps these sectors can take to increase their security – and consumer confidence.


TICKETmaster fined £1.25 million

Leading online brands Expedia, and have reportedly been the subject of third-party cyber attacks. This has led to potential breaches of booking information – including customer names, email addresses, telephone numbers and payment data.

On top of this, the UK’s Information Commissioner’s Office this month fined Ticketmaster £1.25 million. This fine is for failing to keep personal data secure via its online payment page, back in 2018. Again, this led to a data hack compromising customers’ payment card information.


Review systems and processes to prevent cyber attacks

Payment card data is likely to be the ultimate prize for hackers. It is imperative that businesses consider any potential areas of vulnerability in their systems and processes. Being aware of vulnerabilities helps prevent these types of incidents.

This will help firms to avoid financial penalties from regulators and significant reputational harm from cyber attacks.

Our research shows that 74% of consumers avoid shopping with a brand for a ‘few months’ if there’s been a data breach or hack in the last year.


Technology can help to reduce risk

Our research illustrates the significant risk facing businesses today. It emphasizes the importance of using technologies that ‘de-scope’ organizations from the requirements of PCI DSS and remove sensitive cardholder data from their infrastructure. This eliminates any risk because if sensitive data isn’t stored, it can’t be stolen.

Being able to prove that technology and strict protocols are in place also provides assurances to customers. Hopefully, when organizations show that they take the security of personal data seriously, consumers will have confidence on where to take their spend.

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