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Contact centre agents use PCI Pal on live calls to capture cardholder information securely, maintaining the conversation with the customer at all times.

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PCI compliant payments insurance
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PCI Compliant Payments for Chill Insurance
PCI Compliant Payments for Chill Insurance
Prior to the pandemic, Chill had used compensating controls within their contact centre to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
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