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A Multi-Layered Approach to Contact Centre Payment Protection

Back in February, PCI Pal held its inaugural virtual conference ‘Payments: The Future of Security and CX’.

Our partner, NICE inContact, was one of the many industry leading organisations  to host a breakout session, looking into the increasingly difficult task of handling sensitive card  data within the contact centre, especially since the dramatic shift to work-from-home agents and the explosion of different digital customer service channels.

Listen to the breakout session presented by Bryant Eastham, Product Management at NICE inContact, as he discusses how to balance customer experience with security and compliance, and where omnichannel – especially new self-service and digital options – require a revised approach to payment security.

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