Knowledge Centre - PCI Pal

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact center payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.

Bensons for Beds Futureproofs Payment Security with PCI Pal

Bensons for Beds futureproofs omnichannel payment security with PCI Pal and Freshworks

Bensons for Beds futureproofs omnichannel payment security with PCI Pal and Freshworks

British bed retailer, Bensons for Beds, futureproofs omnichannel payment security by adding to its existing PCI Pal deployment. This includes the ability to take customer payments across multiple digital engagement channels, including telephone, live chat, email and social media.

Retail – PCI Compliant Payments for Restaurant Group Fridays

Retail – PCI Compliant Payments for Restaurant Group Fridays

Discover how the flexibility of our cloud-based Agent Assist solution secures payments whilst providing a seamless customer journey that remains consistent and enhances the experience this restaurant group is famous for.

Retail – Major British Multinational Retailer

Retail – Major British Multinational Retailer

Discover how this major British multinational retailer maintains a seamless customer service experience, without comprising card security and PCI compliance.

Retail – Secure Payments for Leading European Furniture Manufacturer

Retail – Secure Payments for Leading European Furniture Manufacturer

Discover how this organisation is offering a smooth multichannel experience to its customers without compromising on PCI DSS requirements.

global appliance manufacturer compliance

Retail – PCI Compliance for a Global Appliance Manufacturer

Retail – PCI Compliance for a Global Appliance Manufacturer

Global appliance manufacturer implements a single solution to maintain PCI compliance across all of its contact centres.

Man running in activewear

Retail – Secure Omnichannel Contact Centre Payments

Retail – Secure Omnichannel Contact Centre Payments

This multi-billion dollar company needed a solution that would enable its 1,500 contact centre agents to work remotely around the world yet could integrate with its existing customer experience platform, while still meeting its PCI compliance requirements.

Halfords store front

Retail – Halfords

Retail – Halfords

Driven by the need to create seamless interactions with customers, learn how the prominent retailer put customer experience first, while securing sensitive card details, with the help of 8x8 and PCI Pal.

Cars in a parking lot

Retail – TRADER

Retail – TRADER

TRADER implemented PCI Pal's Agent Assist solution, enabling them to remain in contact with customers without sacrificing data security. Learn more in this success story.

Female contact centre agent

SixPackAbs Case Study

SixPackAbs Case Study

Fitness brand and hugely successful internet business and wanted to build its brand trustworthiness so that customers would have the confidence that they are doing business with an ethical business that is transparent.

Zoomed in on hands of someone plugging payment card info into phone, presumably paying for something

To improve PCI compliance and the customer experience, VAX adopted PCI Pal’s Agent Assist solution. Read about their success since doing so.

Contact center agents on phone in low lit center

Retail – Six Pack Abs

Retail – Six Pack Abs

Needing to build its brand trustworthiness so that customers would have the confidence that they are doing business with an ethical business that is transparent, protects their data and provides products and services they can trust, Six Pack Abs sought a solution that would integrate with their Salesforce platform.

AllSaints Store Image

Retail – AllSaints

Retail – AllSaints

A 24/7 digital business operating on a number of different platforms in a multi-lingual environment, AllSaints needed a flexible, robust and reliable solution that would tick all the boxes in terms of legislation, accessibility and best practice. Find out how this global fashion brand is using PCI Pal's solution to ensure compliance.

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