Knowledge Centre - PCI Pal

payment experience with conversational ai

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget has partnered with PCI Pal to create an easier, faster and more secure payment experience with conversational AI.

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget was having difficulty hiring new staff due to the repercussions of the COVID pandemic. Needing to keep up with demand, and with the busy summer season rapidly approaching, the organisation decided to find a way of handling calls and process PCI compliant payments without a live agent.

secret escapes securing contact centre payments

Enhancing contact centre payment security and compliance for Secret Escapes

Enhancing contact centre payment security and compliance for Secret Escapes

Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact centre payment security, compliance and experience with PCI Pal Agent Assist.

leisure payment card security and compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact centre payment security, compliance and experience. The collaboration underscores Secret Escapes’ commitment to providing a secure, trusted and personalised experience to its customers.

Driving a Successful Customer Journey: The Contact Centre Agent Experience

Driving a Successful Customer Journey: The Contact Centre Agent Experience

Explore how the contact centre agent experience influences customer interactions and learn strategies to improve performance.

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact center payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.

Contact Center Customer Experience

Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?

Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?

Discover the key to unlocking customer loyalty in your contact centre. Elevate customer experience with secure payment solutions, personalized interactions, and AI-powered tools. Empower agents to foster lasting connections and drive brand advocacy.

PCI DSS Checklist

PCI DSS Compliance Checklist

PCI DSS Compliance Checklist

If you operate a contact centre that takes card payments from customers over the phone or via SMS and web chat, there are certain checks you must perform to ensure the security of cardholder data.

Conversational AI for Payment Fraud Prevention

Conversational AI: Payment Fraud Prevention and Data Protection

Conversational AI: Payment Fraud Prevention and Data Protection

Discover the power of conversational AI for payment fraud prevention and data protection. Explore the benefits of leveraging AI-powered solutions to prevent fraudulent transactions and ensure robust data protection in your contact centre's payment processes.

Woman happy on the phone paying

In the wake of Mastercard outages, PCI Pal^® highlights the significance of multi-payment options

In the wake of Mastercard outages, PCI Pal^® highlights the significance of multi-payment options

With millions of Mastercard customers warned about payment processing issues for online transactions on Monday 12 June*, PCI Pal^® (LON: PCIP) is urging merchants to reassess their payment strategies. Recognising the potential consequences of failed transactions and cart abandonment, the global provider of secure payment solutions emphasises the critical need for implementing multi-payment methods to help mitigate the risks associated with such disruptions.

Conversational AI technology

PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI

PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI

PCI Pal is is partnering with Conversational AI technology providers to revolutionise payment acceptance. With PCI Pal's advanced security features and Conversational AI's capabilities, businesses can deliver a personalised experience, reduce fraud risks, and ensure PCI DSS compliance

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Securing Contact Centres: Beyond Pause and Resume Recording

Securing Contact Centres: Beyond Pause and Resume Recording

In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.

‘Roadmap to CX Maturity’ Masterclass with CX Experts

‘Roadmap to CX Maturity’ Masterclass with CX Experts

CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritise conversational experiences and enhance the customer experience.

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