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Our guides, publications, blogs, videos and podcasts will tell you everything you need to know about PCI compliance and payment security. You can filter by content type, topic or search via key terms.
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webinar
‘Roadmap to CX Maturity’ Masterclass with CX Experts
‘Roadmap to CX Maturity’ Masterclass with CX Experts
CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritise conversational experiences and enhance the customer experience.
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healthcare CX and payment compliance
Success story
NFP Health Secures Remote Contact Centre Payments with PCI Pal
NFP Health Secures Remote Contact Centre Payments with PCI Pal
NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.
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ACH Payments in the Contact Center
Blog
Securing ACH Payments in Contact Centres
Securing ACH Payments in Contact Centres
Offering ACH payments in contact centres can provide greater speed, accuracy, and efficiency. PCI compliance solutions help build trust with customers by ensuring call centre agents are not exposed to sensitive banking information.
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News
PCI Pal Featured on CardRates.com
PCI Pal Featured on CardRates.com
Mike Senecal of CardRates.com examines how PCI Pal has developed a suite of solutions to secure contact centre payments for organisations globally. Recognizing the changing landscape for mid-market to enterprise-size contact centres, the article dives into the benefits of a payment solution suite that delivers both secure, compliant payments and an enhanced customer experience.
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Pause and Resume
White paper
Pause and Resume Call Recording: Calculating the Risk
Pause and Resume Call Recording: Calculating the Risk
In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.
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Blog
Why Pause and Resume Call Recording Isn’t Enough
Why Pause and Resume Call Recording Isn’t Enough
While the Pause and Resume function seems like a simple solution for achieving PCI compliance, more is needed. Businesses that rely on call recording for their operations need to be aware of the risks of storing sensitive information, the limitations of manual controls and contact centre infrastructure, and the full scope of PCI compliance requirements.
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Secure Contact Center Payments
Blog
4 Steps to Secure Contact Centre Payments
4 Steps to Secure Contact Centre Payments
As security threats continue to increase in sophistication and frequency, and data privacy regulations continue to develop, organisations must manage the ever-present threats when protecting sensitive customer data. Here's 4 steps to secure contact centre payments.
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Digital Payment Links
Blog
A Guide to Digital Payment Link Security  
A Guide to Digital Payment Link Security  
Digital payment links are a convenient, flexible option for merchant-customer transactions. Dive into payment link security with PCI Pal.
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Success story
Darlington Borough Council
Darlington Borough Council
PCI Pal was selected by Darlington Borough Council to manage the organisation's contact centre payment security and ensure the council adheres to PCI DSS standards.
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Darlington Borough Council secures contact centre payments with PCI Pal®
News
Darlington Borough Council Secures Contact Centre Payments with PCI Pal®
Darlington Borough Council Secures Contact Centre Payments with PCI Pal®
Darlington Borough Council has selected PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions.
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Past event
15 Mar 2023
G-Summit Iberia
G-Summit Iberia
PCI Pal is exhibiting at G-Summit Iberia, a day of learning about the latest innovations and trends in CX and how businesses can take advantage of them.
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Podcast Secure Payments
Podcast
Payments Trends and Predictions for 2023
Payments Trends and Predictions for 2023
The payments landscape is primed to expand and evolve over the coming year. In this episode, PCI Pal’s CMO, Jane Goodayle, is joined by the company’s VP of Product, Alessandro Dalla Volta, who outlines key payment trends and his predictions for 2023.
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TheFutureofPaymentsInfographic
Infographic
Five Key Factors Influencing Consumer Payment Preferences
Five Key Factors Influencing Consumer Payment Preferences
Advancements in digital technologies are enabling a variety of payment methods that are changing the way consumers pay and contact centres around the globe can benefit from knowing the five key points that are most important to consumers when paying.
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