Knowledge Centre - PCI Pal

secret escapes securing contact centre payments

Enhancing contact centre payment security and compliance for Secret Escapes

Enhancing contact centre payment security and compliance for Secret Escapes

Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact centre payment security, compliance and experience with PCI Pal Agent Assist.

leisure payment card security and compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact centre payment security, compliance and experience. The collaboration underscores Secret Escapes’ commitment to providing a secure, trusted and personalised experience to its customers.

PCI SSC PPO - global payment security

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal reinforces its commitment to global payment security by renewing its role as a Principal Participating Organisation with the PCI Security Standards Council. Through this partnership, PCI Pal will provide strategic leadership and influence, addressing emerging threats and shaping the future of data security standards worldwide.

15 Nov 2023 to 16 Nov 2023

PCI SSC 2023 Asia Pacific Community Meeting

PCI SSC 2023 Asia Pacific Community Meeting

Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Kuala Lumpur. Register Now!

24 Oct 2023 to 26 Oct 2023

PCI SSC 2023 Europe Community Meeting

PCI SSC 2023 Europe Community Meeting

Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Dublin. Register Now!

Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal

Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal

As the 'Consumer Duty' legislation comes into effect, PCI Pal takes a proactive stance, offering cutting-edge payment solutions that prioritize data security, streamline compliance, and enhance customer experiences. By leading the charge towards a future of trustworthy payments, PCI Pal empowers businesses to thrive in the evolving landscape.

PCI DSS Checklist

PCI DSS Compliance Checklist

PCI DSS Compliance Checklist

If you operate a contact centre that takes card payments from customers over the phone or via SMS and web chat, there are certain checks you must perform to ensure the security of cardholder data.

Conversational AI technology

PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI

PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI

PCI Pal is is partnering with Conversational AI technology providers to revolutionise payment acceptance. With PCI Pal's advanced security features and Conversational AI's capabilities, businesses can deliver a personalised experience, reduce fraud risks, and ensure PCI DSS compliance

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

NFP Health Deploys PCI Pal to Streamline Contact Center Payments

NFP Health Deploys PCI Pal to Streamline Contact Centre Payments

NFP Health Deploys PCI Pal to Streamline Contact Centre Payments

NFP Health deploys PCI Pal to streamline contact centre payments.

ACH Payments in the Contact Center

Securing ACH Payments in Contact Centres

Securing ACH Payments in Contact Centres

Offering ACH payments in contact centres can provide greater speed, accuracy, and efficiency. PCI compliance solutions help build trust with customers by ensuring call centre agents are not exposed to sensitive banking information.

Pause and Resume

Pause and Resume Call Recording: Calculating the Risk

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

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