Knowledge Centre

Our guides, publications, blogs, videos and podcasts will tell you everything you need to know about PCI compliance and payment security. You can filter by content type, topic or search via key terms.
Filter by type
Filter by topic

secret escapes securing contact centre payments
Success story
Enhancing contact centre payment security and compliance for Secret Escapes
Enhancing contact centre payment security and compliance for Secret Escapes
Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact centre payment security, compliance and experience with PCI Pal Agent Assist.
Read more
leisure payment card security and compliance
News
PCI Pal® supports Secret Escapes in enhancing Payment Card Security and Compliance
PCI Pal® supports Secret Escapes in enhancing Payment Card Security and Compliance
PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact centre payment security, compliance and experience. The collaboration underscores Secret Escapes’ commitment to providing a secure, trusted and personalised experience to its customers.
Read more
PCI SSC PPO - global payment security
News
PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide
PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide
PCI Pal reinforces its commitment to global payment security by renewing its role as a Principal Participating Organisation with the PCI Security Standards Council. Through this partnership, PCI Pal will provide strategic leadership and influence, addressing emerging threats and shaping the future of data security standards worldwide.
Read more
Blog
Driving a Successful Customer Journey: The Contact Centre Agent Experience
Driving a Successful Customer Journey: The Contact Centre Agent Experience
Explore how the contact centre agent experience influences customer interactions and learn strategies to improve performance.
Read more
PCI SSC logo
event
15 Nov 2023 to 16 Nov 2023
PCI SSC 2023 Asia Pacific Community Meeting
PCI SSC 2023 Asia Pacific Community Meeting
Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Kuala Lumpur. Register Now!
Read more
PCI SSC logo
event
24 Oct 2023 to 26 Oct 2023
PCI SSC 2023 Europe Community Meeting
PCI SSC 2023 Europe Community Meeting
Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Dublin. Register Now!
Read more
Success story
Crafting Trust: Arts & Crafts Superstore Protects Customer Payments
Crafting Trust: Arts & Crafts Superstore Protects Customer Payments
Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact center payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.
Read more
Blog
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal
As the 'Consumer Duty' legislation comes into effect, PCI Pal takes a proactive stance, offering cutting-edge payment solutions that prioritize data security, streamline compliance, and enhance customer experiences. By leading the charge towards a future of trustworthy payments, PCI Pal empowers businesses to thrive in the evolving landscape.
Read more
Contact Center Customer Experience
Blog
Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?
Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?
Discover the key to unlocking customer loyalty in your contact centre. Elevate customer experience with secure payment solutions, personalized interactions, and AI-powered tools. Empower agents to foster lasting connections and drive brand advocacy.
Read more
PCI DSS Checklist
Blog
PCI DSS Compliance Checklist
PCI DSS Compliance Checklist
If you operate a contact centre that takes card payments from customers over the phone or via SMS and web chat, there are certain checks you must perform to ensure the security of cardholder data.
Read more
Conversational AI for Payment Fraud Prevention
Blog
Conversational AI: Payment Fraud Prevention and Data Protection
Conversational AI: Payment Fraud Prevention and Data Protection
Discover the power of conversational AI for payment fraud prevention and data protection. Explore the benefits of leveraging AI-powered solutions to prevent fraudulent transactions and ensure robust data protection in your contact centre's payment processes.
Read more
Conversational AI technology
News
PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI
PCI Pal is Enhancing Contact Centre Payments Through the Power of Conversational AI
PCI Pal is is partnering with Conversational AI technology providers to revolutionise payment acceptance. With PCI Pal's advanced security features and Conversational AI's capabilities, businesses can deliver a personalised experience, reduce fraud risks, and ensure PCI DSS compliance
Read more
podcast hero image
Podcast
Securing Contact Centres: Beyond Pause and Resume Recording
Securing Contact Centres: Beyond Pause and Resume Recording
In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.
Read more
Load more

Sign up for knowledge centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

Notify me
Chat with us