Our People

We believe the customer experience and how you run your contact centre should not be compromised by PCI compliance. Our expert team will work with you to provide the most suitable and operationally efficient solution.

Meet the Senior Team

William Catchpole
William Catchpole

Chief Executive Officer

A long-serving director of KDM International and MD of Countyweb.com, William renamed the business to County Contact Centres in 2001 and IPPlus in 2008 – growing to over 500 staff and selling its software in over 40 countries. The restructured company now focuses exclusively on compliance solutions and is known as PCI Pal.

Geoff Forsyth
Geoff Forsyth

Chief Technical Officer

Geoff has spent the last 20 years designing, developing and implementing a wide range of internet services – including the award-winning CallScripter contact centre software package. A Fellow of the British Computer Society, Geoff is responsible for all technical infrastructure systems, ISO compliance and IT security.

Jane Goodayle
Jane Goodayle

Marketing Director

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

William Good - PCI Pal CFO
William Good

Chief Financial Officer & Company Secretary

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

Sadie Ahier
Sadie Ahier

Operations Director

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centres. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

Tony Smith
Tony Smith

Sales Director - EMEA

Tony has over 25 years’ experience in customer management and IT – with extensive experience in sales, account management and customer engagement. Tony has worked for some of the industries leading global players and joined PCI Pal in November 2016 to lead our direct sales operations in Europe, Middle East and Africa.

James Barham
James Barham

Chief Commercial Officer

James graduated from Bath Spa University and held several senior management positions in the contact centre space before joining us in 2008. He was appointed to the board in 2015 and has been instrumental in the evolution of the PCI Pal product suite. James is responsible for sales, operations and commercial development.

David Swift
David Swift

Channel Sales Director

David is responsible for developing the channel as a route to market for PCI Pal. He brings a wealth of partner management experience, having been a telecommunications professional for a number of years. Prior to joining PCI Pal back in 2014, David headed up the channel and partner function for leading cloud telecommunications companies.

César Branco
César Branco

Senior SIP Architect

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.

Join the Team

We’re passionate about building a brand that people want to be a part of, whether that’s as a client, partner or member of staff. We’re committed to driving career development and progression, helping our team members achieve their full potential.

Current Vacancies

Here are the roles we’re currently recruiting for, but we’re always keen to meet talented professionals who might be a good fit for the team. Please feel free to send a CV and covering letter to [email protected] or browse our current vacancies below.

Marketing Manager (US Based)
Overall Purpose of the Job: Headquartered in the UK and a public company on the London Stock Exchange (AIM:...
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Pre-Sales Consultant
Overall Purpose of the Job: You will provide primary technical sales support and product expertise to the Direct Sales...
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Lead Generation Executive
Overall Purpose of the Job: The Lead Generation Executive will work closely with the Sales and Operations team, as well...
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Channel Sales Director (US Based)
Overall Purpose of the Job: The Channel Sales Director will report directly to the VP Sales NA (based in...
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Senior Sales Engineer (US Based)
Overall Purpose of the Job: The role of Senior Sales Engineer – North America has been created to lead...
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How can we help you? Get in touch today to discuss our solutions and your specific requirements.