Our People

We believe the customer experience and how you run your contact centre should not be compromised by PCI compliance. Our expert team will work with you to provide the most suitable and operationally efficient solution.

Meet the Senior Team

William Catchpole
William Catchpole

CEO

A long-serving director of KDM International and MD of Countyweb.com, William renamed the business to County Contact Centres in 2001 and IPPlus in 2008 – growing to over 500 staff and selling its software in over 40 countries. The restructured company now focuses exclusively on compliance solutions and is known as PCI Pal.

Andy Francombe
Andy Francombe

CFO

Andy is a Fellow of the Institute of Chartered Accountants in England & Wales having qualified with Ernst & Young. Andy has held senior finance roles for The Coca-Cola Company in Europe and Macquarie Bank, in addition to being Finance Director at Conran Restaurants and Deputy Finance Director at Schweppes Beverages.

James Barham
James Barham

Commercial Director

James graduated from Bath Spa University and held several senior management positions in the contact centre space before joining us in 2008. He was appointed to the board in 2015 and has been instrumental in the evolution of the PCI Pal product suite. James is responsible for sales, operations and commercial development.

Sadie Ahier
Sadie Ahier

Operations Director

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centres. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

Geoff Forsyth
Geoff Forsyth

CTO

Geoff has spent the last 20 years designing, developing and implementing a wide range of internet services – including the award-winning CallScripter contact centre software package. A Fellow of the British Computer Society, Geoff is responsible for all technical infrastructure systems, ISO compliance and IT security.

César Branco
César Branco

Senior SIP Architect

César graduated from Lisbon’s Instituto Superior Técnico in 1997. César has worked for more than 10 years on VoIP, IP multimedia and SIP trunking at global telcos, including TATA Communications. His experience covers technical pre-sales, systems integration and VoIP architecture. César speaks four languages and is a keen motorcyclist.

Join the Team

We’re passionate about building a brand that people want to be a part of, whether that’s as a client, partner or member of staff. As accredited Investors in People, we’re committed to driving career development and progression, helping our team members achieve their full potential.

Current Vacancies

Here are the roles we’re currently recruiting for, but we’re always keen to meet talented professionals who might be a good fit for the team. Please feel free to send a CV and covering letter to info@pcipal.com or browse our current vacancies below.

Business Development Manager
Your primary focus will be on the sale of PCI Pal services into businesses with contact centres in the...
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Service Desk Executive
The role of the Service Desk Executive is to provide customer support to clients and external and internal stakeholders...
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How can we help you? Get in touch today to discuss our solutions and your specific requirements.