Waltham Forest Town Hall

Waltham Forest Council uses PCI Pal’s Agent Assist Technology to Support Payments by Phone

Agent Assist was implemented to help Waltham Forest Council support their residents to make payments over the phone. Using Dual-Tone Multi-Frequency masking technology, the resident is able to stay in conversation with the agent whilst making their secure payment, creating a better and seamless user experience.

Download the full case study below to find out more about how we used PCI compliant payment solutions to supported this local Council.