A FTSE 100 utilities company with over 1,000 contact centre agents uses PCI Pal Agent Assist and IVR to secure customer data. Having recently transitioned to SIP, the company is able to access PCI Pal On-Demand only when a payment is taken.
- Tony Smith Featured In Global Finance & Banking Review
- “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of significant high-profile data breaches
- Maximising Security in Contact Centres
- James Barham Featured In Help Net Security
- PCI Compliant Contact Centres: Maximising Security [EBOOK]