South Staffordshire

South Staffordshire District Council moves to PCI Pal’s automated IVR Solution

South Staffordshire District Council utilised PCI Pal’s IVR solution to support the move away from manned phone-based payments. Using Call Secure Plus, a cloud-based solution meant that no on-premise installation was required. The council originally set itself a target of achieving 16,000 subscriptions, however it has since processed over 30,000, of which around 6,000 were handled via the contact centre staff over the phone.

Download the full case study below to find out more about how we used PCI compliant payment solutions to support South Staffordshire District Council.