Public Sector

PCI Pal already helps a number of local and central government organisations to protect their operations by solving their PCI compliance challenges with a suite of Level 1 Certified PCI DSS cloud-based solutions.

How We Help The Public Sector

No organisation, especially the budgetary-constrained public sector, wants to face a breach of their customer’s sensitive data handled through contact centres or the subsequent legal and financial penalties.

With so much personal and payment information processed, the public sector comes under repeat cyber-attacks and a recent survey carried out by PCI Pal found UK consumers put government in the top five industries they believed to be most unsecure when it came to payment data security.

Public sector organisations often encompass various entities, offering a multitude of services and processing regular Customer Not Present (CNP) payments. It is important that all areas of the organisation are compliant with the 12 requirements of PCI DSS.

PCI Pal already helps a number of local and central government organisations to protect their operations by solving their PCI compliance challenges with a suite of Level 1 Certified PCI DSS cloud-based solutions.

PCI Pal’s PCI Compliant solutions include ‘Agent Assist’ that allows contact centre agents to maintain a two-way conversation whilst the customer securely inputs their card information using the telephone keypad while masking the DTMF tones.

IVR Payments, is a secure, 24/7, automated payment platform enabling customers to make payments at a time to suit them, encouraging more transactions and customers to self-serve.

Both of these cloud based solutions prevent payment card data from ever reaching the contact centre environment, descoping public sector organisations entirely from the requirements of PCI DSS - no unnecessary data stored means no data to steal.

Serco Case Study

Find out more about our work with this global outsourcing company.