PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Center Environments
With donors entrusting their emotions, money and personal data, reputation is more vital for Not for Profit organisations.
With donors entrusting their emotions, money and personal data, reputation is more important for Not for Profit organisations than any other and a data breach can shatter the trust of the public. Findings from a recent PCI Pal survey show 85% of UK consumers have changed their spending habits with a company that has suffered a data breach or hack.
Many Not for Profit organisations have benefitted from PCI Pal’s Level 1 PCI DSS certified solutions, enabling their customers to make secure card payments by phone easily whilst safeguarding their reputations and avoid the large fines associated with non-compliance.
‘Agent Assist’ uses DTMF masking technology, allowing customers to conveniently enter their card details securely via their phone keypad. A two-way conversation is maintained between the contact centre agent and customer throughout the entire call, meaning no interruption to customer journey and gratitude for generosity can be given whilst ensuring payment is successful.
IVR software allows payments to be taken anytime using a secure automated process so fundraising opportunities are never missed.
PCI Pal’s specialist software is scalable and reactive to campaigns or unexpected spikes in demand, and because both Agent Assist and IVR Payments prevent card data from reaching their environment, completely descope organisations of PCI DSS.