What is IVR Payments?
With the ever-growing demand for omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement options. PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR platform or completely outsourced to us.
- Professionally recorded voiceovers
- Fully automated
- Multi-lingual availability
- Callers guided through payment process
- Highly resilient, high capacity
- Integrates with existing payment provider, IVR & CRM system
Have a question that hasn't been answered yet? Call our consultants today to find out how IVR Payments could benefit your business.
How it works
Your IVR system would carry out identification and verification (ID&V) and pass the call to PCI Pal when a payment is required. PCI Pal will interact with your IVR service to reconcile all transaction data.
We can handle the entire IVR flow and incorporate integrations with your required payment provider and CRM/customer database. We can even provide your phone numbers anywhere in the world.
Once we’ve captured the card data, we process the transaction via an integration with your payment provider. PCI Pal reconciles the result back to your environment, allowing you to complete any actions and retain a record of all transactions.
PCI Pal integrates with all payment providers and is carrier, phone and CRM system agnostic to ensure full compatibility across the board.