Have you locked down your internal processes? Today more than ever the flexibility and compliance of your contact centre operations are key. Returning to normal, with the threat of localised lockdowns, means public sector organisations need the flexibility in their infrastructure to quickly change from in-house to remote working scenarios.
Hear how implementing the right mix of technology can give you and the local communities you serve the confidence that payments will be secure and customer experience will be maintained regardless of where your agents are physically based.
Civica’s Phil Painting takes you through the challenges within your industry and what can be done to prepare and manage these during this unprecedented time. Dom Newman, from PCI Pal, joins Phil to discuss securing payments for remote workers and share Waltham Forest Council’s successful compliance journey.
How long is the webinar?
Duration: 30 mins
- Phil Painting at Civica
- Dom Newman at PCI Pal