Managing contact centres is a tough part of doing business. One potential problem is compliance with data security regulations. Non-compliant businesses face up to £500,000 in fines from regulators (set to increase dramatically with the introduction of GDPR in May 2018) and lose millions more.
Outdated Pause & Resume call recording has the potential to leave your business vulnerable to expensive security breaches. The global average breach costs $3.62 million (approx £2.8 million). Could your business afford this bill?
Whether you’re planning to go it alone or decide to work with a third-party solution provider, we hope you’ll find this information and expert insight helpful as you embark on your compliance journey.
If you’re keen to establish and understand the threats posed by outdated call recording technology, you’ll find the information featured within our whitepaper useful.
Enter your details below to download the whitepaper ‘Pause & Resume Call Recording: Time to Calculate the Risk’…