Publications

As a result of our Genesys AppFoundry membership and blossoming partnership with the global leaders in customer experience technology,...

Our Head of Sales EMEA, Tony Smith, was recently asked to give his opinion on the challenges facing organisations...

PCI Pal is a suite of secure payment solutions designed to descope your contact centre from the requirements of...

Our commercial director James Barham has been fielding a lot of questions at the various events and conferences he’s...

Technology is one of the biggest drivers of change within any industry and in any niche. In recent years,...

As the way we process data develops and organisations become increasingly international, the rules and regulations surrounding data protection...

Contact centres are great for both consumers and merchants; the former get to chat in person to a friendly...

According to the 2015 State of Data Security Intelligence study, only 25% of UK businesses believe they are capable...