PCI Pal®, the global provider of secure payment solutions, is offering advice to contact centre and customer experience professionals on how to provide a true omnichannel solution for secure payments, at this year’s virtual Call and Contact Centre Expo event on the 10-11th November 2020.


PCI Pal’s Global Pre-Sales Manager, Tom Nicholls, will be speaking as part of the Expo’s seminar series, where he will discuss how payments have evolved, which digital customer service channels are influencing and forcing the advancement of payments via contact centres, and will offer guidance on delivering a PCI-Compliant omnichannel payments solution to support remote workers.


Confirms Tom Nicholls, “For today’s consumer, engaging with organisations via their digital channel of choice is the norm. Millennials and Gen Z prefer ‘digital first’ methods of communication and the rapid evolution of consumer demand and communication technologies are causing major change to the way organisations process payments.


“I’m looking forward to speaking to delegates at the virtual Call and Contact Centre Expo to provide advice on what steps call and contact centre professionals need to take into consideration, to ensure a consistent and secure payment experience is provided to customers, regardless of the channel used.”


Download the press release in full here.