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PCI Pal, the secure payments solution provider for contact centers, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact center market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America.

PCI Pal COO, North America, James Barham, comments, “We are extremely excited by the addition of Darren to our highly-focused team of experienced industry experts in the US. Channel is key to our focus as a business not only in North America, but globally and Darren brings a wealth of regionally-specific experience, combined with global insights and deep industry knowledge that will rapidly add value to our business, channel partners, and end user customers.”

Founded in the UK, PCI Pal expanded into the US market in 2017, opening its first office in Charlotte, North Carolina. In the past year, the team has seen consistent growth, evolving its product set and migrating its PCI DSS solutions to become the only true cloud provider able to deliver global PCI services for contact centers. As part of an increased focus on partner expansion, the creation of this new, channel-focused role is a key element of the business’ global growth strategy.

Gill explains his move: “As the only true cloud player at the forefront of industry innovation, the decision to join the PCI Pal team was an easy one. Our industry is at an inflection point here in North America and PCI Pal is perfectly positioned to guide businesses through the regulatory and compliance challenges ahead. I am excited to have the opportunity to work with and grow our VAR, BPO and MSP channels, leveraging my in-market relationships to help build the PCI Pal business globally.”