According to the White House Council of Economic Advisers (CEA), cyberattacks cost the U.S. economy anywhere from $57 billion to $109 billion in 2016. Of course, there were attacks from outside the U.S., but many of the threats were carried out by those residing in the U.S.

Cyberattacks for companies are not dissimilar. Many of the threats and breaches come from an internal source rather than an outsider trying to get in.  And with the endless plague of security breaches occurring month after month, businesses must pay more serious attention to their security risks–both internal and external.  But are they prepared to do so?  Do they have the best business solution technology partners?

According to a recent survey conducted by Microsoft and Marsh, only 19 percent of the senior executives polled are highly confident in their organisation’s ability to prevent and respond to one. Even worse, only 30 percent have developed a plan to respond to a cybersecurity incident. Therefore, we have provided you our ‘Top 5 Security Prep Tips’ to help boost the confidence of your organisation’s security and protect you from a data breach:

  1. Take proactive measures to stop storing data – Rather than investing time and money in protecting data from would-be hackers, simply make sure there’s nothing there to steal. The less customer data stored, the less risk there is of that data being stolen. For Card Not Present (CNP) transactions, use secure DTMF masking instead of pausing and resuming of call recording or screen blurring.  Make sure and leverage tokenisation platforms to their fullest extent to ensure employees have zero access to sensitive card data or PII.
  2. Run regular security audits – One of the biggest hurdles to ensuring data security is understanding how your data flow works and identifying any areas where a breach might be a risk. Regular security audits will highlight any vulnerable areas in your system and help your business stay safe.
  3. Ensure your security software is up-to-date – This means not only making sure you’re using the latest version of your software but that you keep on top of any new patches that need updating. This applies to everyone connecting into your system.
  4. Require strong passwords – Making sure your customer logins are as complex as possible will make front-end hacking more difficult. Requiring customers to use unique passwords with a required number of characters or numbers will make hackers’ lives harder.
  5. Request security assistance if you think you need it! – If you have any questions about how to help keep a contact centre data secure, get in touch with our secure payment specialists today. A breach, whether driven by an outside cyber hack or an irresponsible or fraudulent company employee, will tarnish the business’ reputation and result in financial penalties. There are proven ways to severely limit sensitive data availability, make sure you have the right business partner and policies in place to help protect your enterprise.