For a successful year ahead, secure your contact centre’s future by securing your customers’ card data.

As we say goodbye to 2014 and look forward to a prosperous 2015, processing card details within the contact centre remains a problem for the majority of businesses.

The Privacy Rights Clearinghouse have reported that, within the past year, 40 major breaches have occurred, involving over 58 million stolen records. And that’s just the retail and restaurant industries!

Additionally, there were 225 reported data breaches in the SME sector, which involved the theft of 8 million records.

These figures only account for a fraction of the total data breaches and records stolen each year. Many go unreported, so the total number could be far higher.

The threats posed by advanced malware and automated hacks are constantly evolving (and increasing), with more and more businesses becoming vulnerable, and card data taking pride of place at the top of the cyber-criminal’s shopping list.

Data security, particularly payment card data, is becoming a key focus for businesses globally as they strive to protect customer and cardholder data. PCI compliance enables contact centres to effectively minimise the risk of damage to brand reputation and mitigate the financial risks associated with a poor security track record.

The following link gives a modest snapshot of the data breaches that occurred in 2014.

PCI Pal can help secure your telephone payment transactions, which will go a long way towards securing the future of your contact centre operation as we enter 2015. We’d like to take this opportunity to wish you a very happy, prosperous and risk-reduced New Year!