As customer experience is becoming more and more important for gaining and retaining a customer base, we are seeing the SMB market grow at a rapid rate. These small and mid-sized businesses are agile enough to keep up with the ever-changing needs and desires of the evolving customer and are able to do it with a personal touch. The companies succeeding are the ones that are making themselves scalable and looking for solutions that can grow with their business. They are looking at enterprise problems and solving them with simplistic solutions now so that they avoid the headaches that many large organizations are facing, whether it be in hiring, technical infrastructure, customer care, or compliance.


With the release of the PCI DSS Version 3.2 update, and the recent launch of GDPR in Europe, this year, PCI Compliance has evolved from a list of regulations and guidelines to a focus for organizations that touches multiple parts of the business. What if you could get the right PCI compliant solutions in place today that grow with your business while delivering a streamlined and safe experience for your customer? And just as big of a question in the SMB space, what if you could offer these solutions before your competition?


In specific regard to taking payment over the phone, SMB’s often have unique challenges. They have cross-trained customer service agents in which anyone on the team can accept credit card information. They have a more modern workforce with a split between in-office and remote employees. They are having to outsource payments to a third party because of the risk of bringing those calls and transactions in-house. In all these situations, the solution to compliance is simple. De-scope your environment. If you de-scope your environment now, your business can scale the organization and technology as they see fit without have to modify the compliance strategy moving forward.


Retain the customer service that you are known for and keep the agility that has gotten you this far and that will take you to the next level. A PCI compliant solution implemented properly can enhance the customer experience, not hinder it. Complexity is the enemy of security.  How is this done? PCI Pal offers Agent Assist, a solution that integrates with your existing systems and can grow with you. Agent Assist is vendor agnostic, so works with the CRM and payment processor that you work with today. Here’s how it works. Not ready for your customer service team to take payments? Now might be a great point in your organization’s timeline to consider an IVR Solution to give your customers another way to interact and make payments to your business.


No matter where your team or organization is in your compliance journey, the PCI Pal team would be happy to assist. Have questions that you want answered or aren’t sure where to start? Reach out to one of our industry experts at [email protected].