Launching on Data Protection Day 2020, the new solution delivers PCI compliance for payments across digital channels including webchat, social media, email and SMS

PCI Pal®, the global provider of secure payment solutions, has today announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe.

The new solution empowers organizations to offer secure payment options for digital engagement channels including webchat, social media, email, SMS and more.

With a recent survey by LivePerson confirming that 65% of European consumers – and 70% of those aged between 18-34 years old – are interested in using chatbots and other forms of digital messaging to interact with brands, PCI Pal Digital supports organisations in offering a secure payment option for multiple digital channels, such as Facebook Messenger or WhatsApp.

“The market is experiencing a shift towards digital engagement and as such we are creating the opportunity for our partners and customers to leverage payments within these increasingly popular digital sales and service channels,” said James Barham, CEO, PCI Pal.

“As businesses add digital solutions to their customer engagement strategy, it will be important that they ensure adherence to increasingly stringent compliance and data privacy rules and regulations. With PCI Pal Digital, we are helping our customers move to this next phase of multichannel engagement without sacrificing customer experience or security.”

PCI Pal Digital enables security for payments through any digital engagement channel. Once payment has been requested on the customer’s preferred channel, PCI Pal generates a URL that directs customers to a secure page that allows them to safely enter their payment details.

Throughout the entire process, the contact centre agent is able to track the customer’s progress in real-time, allowing organizations to provide a seamless customer experience without any disruption to the customer payment journey, irrespective of method used. PCI Pal’s technology ensures payment information is secure by descoping all digital channels from the requirements of PCI DSS.

Continued Barham: “As we see the increased adoption of digital channels within organizations, we believe that now is the time to introduce our digital payment offering, supplementing our existing Agent Assist and IVR solutions. As with all our solutions, PCI Pal Digital has been developed in-house and is available to organizations globally through our true-cloud platform.”

Download the press release in full.