Having experienced the delights of Belgium, the PCI Pal team returned home from mainland Europe with an award under their belts following a successful couple of days at CX17 Brussels.

The event ran from Wednesday to Thursday and our stand in the Partner Pavilion was well attended by both partners and customers of Genesys. The event was a truly international affair with delegates of many different nationalities represented; all of whom were united in their interest in customer experience strategies and technologies.

Video demo scoops finalist award

We were delighted to be presented with a finalist award for the AppFoundry Demo Video Battle. There were some insightful and exceptionally high quality videos submitted for the competition and the 900+ attendees were asked to vote for their favourite. To see ours considered alongside other high-profile Genesys partners was a great achievement – you can take a look at our entry video below.

At PCI Pal we are great believers in the power of video to convey important messaging – check out our case studies or ‘what is PCI compliance‘ explainer video to see some of our previous work.

Genesys partnership continues to grow

Following on from our Gold sponsorship of the recent CX17 event in Indianapolis, it was great to strengthen our relationship with Genesys by continuing our sponsorship of the CX17 series. Alongside our global sponsor status, we are also now fully-fledged Genesys partners following the inclusion of our Agent Assist secure payment solution into the Genesys AppFoundry.

It’s a long wait now until Nashville 2018 in May but if the event is anything like the CX17 series then it will be well worth it! In the meantime, we look forward to continuing to work alongside Genesys towards the collective goal of enabling outstanding customer experience for our clients and their customers.