Few topics are more hotly discussed and debated in the contact centre space at the moment than that of data security – with GDPR having shone a spotlight on what companies need to implement to bring their data handling principles up-to-date.
At PCI Pal, keeping data secure and most importantly – out of your scope – forms the foundation of our solutions and software. Isolating the gaps in your contact centre’s compliance levels around data can be time consuming and tricky – so where should you start looking?
Data security initiatives can put a strain on the expectations of contact centre staff and also be obtrusive to customer experience when not implemented or rolled out effectively. However, with high profile data breaches hitting the headlines on a regular basis, surely your brand can’t afford to take the risk?
To make sense of it all, we have compiled a selection of helpful advice in our latest ebook for compliant contact centres.
Enter your details below to download the guide ‘PCI Compliant Contact Centres: Maximising Security’…