PCI Pal will be attending and exhibiting at the 2019 Future of the Contact Centre Conference, an event that examines the issues and challenges facing contact centres, on 13th February at Victoria Park Plaza in London.

What to expect

Contact centres are ideally placed to become the beating heart of an organisation’s customer engagement strategy. Rapid advances in customer and employee-facing technology have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up customer experience across the customer journey.

  • 400 delegates
  • Two seminar halls
  • Roundtable sessions
  • 10 topic streams
  • 30 presentations
  • Networking drinks party

Who is speaking?

Professionals from companies across all sectors will be speaking at the event including individuals from BT, Booking.com and Autotrader.

See a full list of speakers and the day’s agenda here.

Connect with us

If you would like to arrange some time to speak our team of experts whilst onsite, email [email protected]. You can also follow us on LinkedIn.

We look forward to seeing you there!