Join our PCI Pal team and other industry professionals at CCW 2019 in Berlin to get inspired and discuss a range of topics on customer requirements of the future, which is taking place February 18th – 21st at The Estrel Congress Center.

What to expect at the event

For over 20 years, CCW has provided a forum for dialogue, discussion and exchanging experiences and this event is no different. With 270 exhibitors and 120 lectures over 4 days, you are guaranteed to find solutions to suit your topic of interest as well as interactive experiences. Some of the key topics include:

  • Innovation
  • Digitalisation & Artificial Intelligence
  • Customer Dialogue & Communication
  • Contact Centre Management
  • HR & Law

Who is speaking?

Notable speakers this year include Heinrich Welter from Genesys, who will be discussing the future of customer journeys in ‘Customer Service Navigation 2019: An insight into practice and future of diverse customer projects.’

Or, if you prefer something more interactive, why not see how IKEA are improving customer experience in their customer support centres with a live tour? It promises to be a diverse and interactive event!

Connect with us!

You can register for the event here if you don’t want to miss out. PCI Pal’s Tony Smith and David Swift are delighted to be attending this year from the 19th, so why not contact us at [email protected] to book some time with them? You can also follow us on LinkedIn.

We hope to see you there!