Public Sector

Providing government agencies and public sector bodies with flexible, secure payment solutions that help ensure PCI compliance and deliver a compelling customer experience across any business communication channel.

Modernize and streamline public sector payments while driving customer satisfaction with PCI Pal.

In the highly regulated public sector, PCI Pal provides a seamless, secure payment experience for both external customers and internal agents.

Our innovative, cloud-based solutions support the most common payment methods across telephony and digital channels to mitigate the risk of payment data compromise while maintaining compliance.

Simplify PCI compliance and reduce operational costs while leveraging the latest payment technologies to meet customers where they are across all channels including voice, chat, social, email, and contact center.

Connect with our experts to see how PCI Pal’s PCI DSS Level 1 certified, secure payment solutions can be seamlessly integrated with your payment processes to ensure compliance without compromising the customer experience.

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Why PCI Pal for the public sector?

From large government contracts to small citizen payments, PCI Pal’s cloud-based solutions help secure sensitive customer data and improve the payment experience.

Simplify Regulatory Compliance and Reporting

Reduce time and cost to adhere to strict industry governance and PCI compliance with our award-winning, proven, Level 1 PCI DSS certified solutions.

Increase Payment Success Rates

Leverage the latest technology and drive faster payments with our omnichannel payment solutions across business communications channels such as voice, chat, social, email and contact center.

Improve Customer and Agent Experience

Our patented technology ensures an optimal and accessible experience that keeps the customer and agent connected throughout the transaction.

We Know the Public Sector

We have a specialist team that has a wealth of experience in the Public Sector who are happy to assist you at every stage of your PCI compliance and payments journey.

How can we help you?

Get in touch with one of our Public Sector subject matter experts to discuss our solutions and your specific requirements.

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Our Public Sector Solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent assist

Use PCI Pal's Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

Digital Payments

PCI Pal Digital provides a true omnichannel secure payment solution enabling your organization to take payments across digital engagement channels.

IVR Payments

PCI Pal IVR Payments Solution enables your customers to securely make payments 24/7 without the need for an agent. Fully integratable with your existing IVR solution.

Want to find out how our solutions can secure your payments?

What our clients say

The flexibility of the Call Secure Plus solution, powered by PCI Pal has really shown its worth. With support from Capita and PCI Pal, the whole project has gone extremely well and not only do we plan to use for renewals next year, we are now reviewing other potential usages across the council.

Andy Hoare - Assistant Director Business Transformation
South Staffordshire Council

The project has been a great success – the organization handles seamless payments for its services, within its existing CRM platform and via its telephony and payment gateway, but with the added assurances that customers’ payment data is being handled anonymously and within the parameters of PCI DSS guidelines.

Australian Government Authority

The introduction of PCI Pal demonstrates to residents that the Council is taking security seriously. We care about their data and protecting their payments and information.

Marcus Power - Resident Financial Services Manager
Waltham Forest Council