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Digital Engagement

Secure payments via digital engagement channels such as Webchat, Whatsapp, SMS, Social Media and Email.
Digital Engagement

Digital technology is transforming customer engagement.  These channels offer many opportunities for payments. The widespread adoption of digital devices and ‘always on’ technology is changing the way customers want to communicate with organizations.

What is digital engagement?

Interactions with customers are no longer limited to the traditional voice channel.  Instead, consumers expect to engage seamlessly across multiple channels like chat, mobile, and social media. Contact centers are evolving into Interactive Engagement Centres. This evolution sees customers serviced across integrated digital and telephony channels.

The adoption of digital engagement channels such as mobile, chat and social media allows companies to communicate with customers on their own terms, meeting changing needs and demands. With an ever-evolving menu of communications options and rising customer expectations, organizations embracing digital and securing those channels to accept payments will have a unique opportunity to gain a significant competitive advantage.

Benefits of securing payments via digital channels:
  1. Provides customer peace of mind when paying via digital channels.
  2. Provides a true omnichannel offering, switch between channels seamlessly.
  3. Ability to engage with your consumers via their channel of choice.

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How can we help?

Get in touch today to discuss our technology and your requirements.

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Our other technology

Explore the other technologies we utilize to secure your business communications, protect your data, and assist you in adhering to strict industry governance.

Computer operator
DTMF Masking

PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a financial transaction.

Conversational AI Payments
Conversational AI Payments

Seamless, Secure and Intelligent Payment Solutions

Speech Recognition
Voice Recognition

Voice recognition technology is a feature of our Agent Assist and IVR Payments solutions, allowing customers to speak their details in a secure way.

global cloud technology
Global Cloud

The entirety of PCI Pal’s product-base is available from our global cloud platform hosted in Amazon Web Services (AWS)

patented compliance technology
Patented & Protected

We’re proud of our global cloud, secure patented payment solutions for business communications.

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