Government – Waltham Forest
The London Borough of Waltham Forest in North East London needed to find a way to enable resolution center staff to help residents with payments over the phone. They selected PCI Pal’s Agent Assist solution, which uses Dual-Tone Multi-Frequency masking technology. Now, residents remain in conversation with the contact agent whilst making their secure payment, creating a better and seamless user experience.
Learn more in the success story.