Skip to main content

Government – Waltham Forest

Flowers in front of Waltham Forest City Council.

The London Borough of Waltham Forest in North East London needed to find a way to enable resolution center staff to help residents with payments over the phone. They selected PCI Pal’s Agent Assist solution, which uses Dual-Tone Multi-Frequency masking technology. Now, residents remain in conversation with the contact agent whilst making their secure payment, creating a better and seamless user experience.

Learn more in the success story.


Pardot form
You agree to our Privacy Policy and to hearing from PCI Pal about products, services and future content *
* Required fields

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

Sign up for Knowledge Centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

You may also be interested in

Contact Centre
Success story
BPO – Securing Payments for Leading US Business Process Outsourcer
BPO – Securing Payments for Leading US Business Process Outsourcer
Discover how this business process outsourcer solved their PCI compliance challenges by partnering with PCI Pal.
Read more

More related content

Chatwith us