Skip to main content

Retail – VAX

Zoomed in on hands of someone plugging payment card info into phone, presumably paying for something

VAX operates a busy contact center from its central hub in Droitwitch, UK. With at least 45 agents handling inbound calls at any one time, the company processes anywhere between 170 to 200 telephone-based payment transactions each day, with volumes increasing when specific television or direct advertising campaigns are live.

To improve PCI compliance and the customer experience, VAX adopted PCI Pal’s Agent Assist solution. Not only does it enable firms to securely process credit card information, but it also uses DTMF-masking technology. This means agents remain in contact with the customer while the customer inputs their card details using their telephone’s keypad.

Read more about VAX’s success with Agent Assist.

Read Success Story (pdf)

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

Sign up for Knowledge Centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

You may also be interested in

Chill insurance remote worker at home
Success story
PCI Compliant Payments for Chill Insurance
PCI Compliant Payments for Chill Insurance
Prior to the pandemic, Chill had used compensating controls within their contact center to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
Read more

More related content

Chatwith us