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Agent Assist Solution

Our core solution, Agent Assist, uses DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can not use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).

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Chill insurance remote worker at home
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PCI Compliant Payments for Chill Insurance
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Prior to the pandemic, Chill had used compensating controls within their contact center to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
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