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secret escaoes

Enhancing contact center payment security and compliance for Secret Escapes

Enhancing contact center payment security and compliance for Secret Escapes

Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact center payment security, compliance and experience with PCI Pal Agent Assist.

leisure payment card security and compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact center payment security, compliance and experience.

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Securing Contact Centers: Beyond Pause and Resume Recording

Securing Contact Centers: Beyond Pause and Resume Recording

In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.

GoSee Enhances Payment Experience with PCI Pal

GoSee Enhances Contact Center Payment Experience with PCI Pal

GoSee Enhances Contact Center Payment Experience with PCI Pal

Car, campervan and RV hire organization, GoSee, has partnered with PCI Pal to secure its contact center payments and enhance payment experience.

POS malware contact centre

Security risk: Are you still using POS terminals in your contact center?

Security risk: Are you still using POS terminals in your contact center?

With news that cybercriminals have used point-of-sale (POS) malware to steal details of more than 167,000 credit cards from payment terminals, we shine a spotlight on the security shortfalls associated with processing payments via POS terminals in the contact center.

Air Europa implements PCI Pal Agent Assist

Air Europa chooses PCI Pal Agent Assist to enhance Contact Center payment processes

Air Europa chooses PCI Pal Agent Assist to enhance Contact Center payment processes

With the help of PCI Pal, Air Europa has future-proofed its payment security and PCI DSS compliance requirements, while also providing a frictionless customer experience by enabling all agents to personally support customers with successfully completing transactions over the phone.

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa has enhanced payment security while also providing a frictionless customer experience. Learn how PCI Pal has helped the airline speed-up transaction timescales and increase payment success rates all while supporting the organization with regulatory compliance such as PCI DSS.

Virgin Atlantic Partners with PCI Pal

PCI Pal Partners with Virgin Atlantic to Secure its International Omnichannel Payments

PCI Pal Partners with Virgin Atlantic to Secure its International Omnichannel Payments

Driven by changing consumer habits, Virgin Atlantic integrates PCI Pal's Digital Payments solution to offer more digital payment methods to its customers.

Podcast mic and laptop

Keep Calm and Simplify

Keep Calm and Simplify

In this podcast episode, Verizon’s Head of Global Business Intelligence, Ciske Van Oosten, and PCI Pal’s CISO, Geoff Forsyth, discuss the release of PCI DSS 4.0 and the significant changes and requirements it brings for organizations across the world when it comes to payment security.

Marriott Data Breach

Hotel stay booked for the summer? Make sure you don’t leave your data behind!

Hotel stay booked for the summer? Make sure you don’t leave your data behind!

Marriott recently suffered a social engineering attack that resulted in a breach of hundreds of guests' credit card numbers. Could descoping help?

National Express Coach

National Express boosts customer service with 8×8 and PCI Pal

National Express boosts customer service with 8×8 and PCI Pal

Discover how National Express improved their payment security and customer experience with 8X8 XCaaS deployment and SecurePay, powered by PCI Pal, for card payment security and compliance.

Survey Finds All Payment Channels Face a Distrust Deficit in the Wake of COVID-19

Survey Finds All Payment Channels Face a Distrust Deficit in the Wake of COVID-19

PCI Pal surveyed over 1,000 Canadian consumers and found that trust in the ability of organizations to protect personal information and ensure secure payment processes is of the utmost importance to buyers following a national increase in fraud during the pandemic.

This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today

This is Canada 2022: The State of Security through the Eyes of Canadian Consumers Today

In December 2021, PCI Pal commissioned AYTM, a market research organisation, to survey 1,100 consumers resident in Canada to uncover Canadian’s sentiments towards and behaviours around data security.

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