Knowledge Center - PCI Pal

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal's new Automatic Speech Recognition update boosts speech accuracy to 91.25% and supports 140+ languages, enhancing PCI compliant payments and customer experience.

payment experience with conversational ai

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget has partnered with PCI Pal to create an easier, faster and more secure payment experience with conversational AI.

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget was having difficulty hiring new staff due to the repercussions of the COVID pandemic. Needing to keep up with demand, and with the busy summer season rapidly approaching, the organization decided to find a way of handling calls and process PCI compliant payments without a live agent.

PCI SSC PPO - global payment security

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal reinforces its commitment to global payment security by renewing its role as a Principal Participating Organisation with the PCI Security Standards Council. Through this partnership, PCI Pal will provide strategic leadership and influence, addressing emerging threats and shaping the future of data security standards worldwide.

PCI Pal receives triple shortlisting at the 2023 Payments Awards

PCI Pal receives triple shortlisting at the 2023 Payments Awards

PCI Pal has been shortlisted in the 2023 Payments Awards for Payments Compliance Technology of the Year, Open Banking Initiative of the Year, and Payment Technology Provider of the Year-SME.

Driving a Successful Customer Journey: The Contact Center Agent Experience

Driving a Successful Customer Journey: The Contact Center Agent Experience

Explore how the contact center agent experience influences customer interactions and learn strategies to improve performance.

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact center payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.

Conversational AI technology

PCI Pal is Enhancing Contact Center Payments Through the Power of Conversational AI

PCI Pal is Enhancing Contact Center Payments Through the Power of Conversational AI

PCI Pal is is partnering with Conversational AI technology providers to revolutionize payment acceptance. With PCI Pal's advanced security features and Conversational AI's capabilities, businesses can deliver a personalized experience, reduce fraud risks, and ensure PCI DSS compliance

Protecting Online Card Payments: Explore PSD2 and 3D Secure

Protecting Online Card Payments: Explore PSD2 and 3D Secure

Discover the world of protecting online card payments and fraud protection. Dive into the impact of PSD2 and the introduction of Strong Customer Authentication (SCA), including the use of 3D Secure (3DS) as an authentication protocol.

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

PCI Pal^® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year

PCI Pal^® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year

PCI Pal has been ranked in The Growth Index top 100 listing of the UK’s fastest growing companies for the second consecutive year.

‘Roadmap to CX Maturity’ Masterclass with CX Experts

‘Roadmap to CX Maturity’ Masterclass with CX Experts

CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritize conversational experiences and enhance the customer experience.

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