Knowledge Center - PCI Pal

PCI DSS Checklist Laptop

PCI DSS Compliance Checklist

PCI DSS Compliance Checklist

If you operate a contact center that takes card payments from customers over the phone or via SMS and web chat, there are certain checks you must perform to ensure the security of cardholder data.

Conversational AI for Payment Fraud Prevention

Conversational AI: Payment Fraud Prevention and Data Protection

Conversational AI: Payment Fraud Prevention and Data Protection

Discover the power of conversational AI for payment fraud prevention and data protection. Explore the benefits of leveraging AI-powered solutions to prevent fraudulent transactions and ensure robust data protection in your contact center's payment processes.

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Securing Contact Centers: Beyond Pause and Resume Recording

Securing Contact Centers: Beyond Pause and Resume Recording

In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.

Protecting Online Card Payments: Explore PSD2 and 3D Secure

Protecting Online Card Payments: Explore PSD2 and 3D Secure

Discover the world of protecting online card payments and fraud protection. Dive into the impact of PSD2 and the introduction of Strong Customer Authentication (SCA), including the use of 3D Secure (3DS) as an authentication protocol.

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

Secure Contact Center Payments

4 Steps to Secure Contact Center Payments

4 Steps to Secure Contact Center Payments

As security threats continue to increase in sophistication and frequency, and data privacy regulations continue to develop, organizations must manage the ever-present threats when protecting sensitive customer data. Here's 4 steps to secure contact center payments.

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Five Key Factors Influencing Consumer Payment Preferences

Five Key Factors Influencing Consumer Payment Preferences

Advancements in digital technologies are enabling a variety of payment methods that are changing the way consumers pay and contact centers around the globe can benefit from knowing the five key points that are most important to consumers when paying.

POS malware contact centre

Security risk: Are you still using POS terminals in your contact center?

Security risk: Are you still using POS terminals in your contact center?

With news that cybercriminals have used point-of-sale (POS) malware to steal details of more than 167,000 credit cards from payment terminals, we shine a spotlight on the security shortfalls associated with processing payments via POS terminals in the contact center.

PCI Pal CyberNews Payment Security

Cybernews Payments Interview with PCI Pal’s CISO

Cybernews Payments Interview with PCI Pal’s CISO

Cybernews sat down with Geoff Forsyth, CISO of PCI Pal – a leading cloud-based payment solutions provider – to find out what security measures can protect you while making payments and what should we be most vigilant about when spending our money. The growing number of digital transactions creates a progressively rising number of new opportunities for cybercriminals.

NICE CXone Payments 2022

NICE Presents: Protecting Payment Data in the Contact Center

NICE Presents: Protecting Payment Data in the Contact Center

PCI Pal is proud of our partnership with NICE CXone and we were honored to have them host a session at our virtual event, Payments 22: The Future of Security & CX. In this recorded session, we'll dive deeper into protecting payment data in the contact center.

Starting Your PCI Compliance Journey

Starting Your PCI Compliance Journey

Starting Your PCI Compliance Journey

Start your PCI Compliance journey with our simple, inclusive guide. It covers the basics of PCI compliance and some key factors you need to be aware of when embarking on your path to securing sensitive payment data.

compliance contact center

Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0

Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0

With the release of PCI DSS 4.0, PCI Pal and Verizon have released a white paper titled, Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0.

Public Sector – PCI Compliance for Australian Government Authority

Public Sector – PCI Compliance for Australian Government Authority

Discover how this Australian government authority leverages PCI Pal Agent Assist to offer seamless, secure PCI compliant payments.

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