A founder of PCI Pal, James was instrumental in establishing and leading the business’ sales, marketing, and operations departments prior to relocating to the US to set up the company’s North American operation. In October 2018, James took up the position of group CEO. He was part of the team that saw the business through its first successful external fundraising round, and has been influential in the evolution of the PCI Pal product suite following a career spent entirely in the contact center technology space.
Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.
Geoff is responsible for the overall information security and regulatory compliance of the organization’s global services, including legal compliance, IT systems risk analysis, incident response planning and business continuity management. As a Fellow of the British Computer Society, Geoff has spent over 25 years working with internet and telecommunications services.
Darren joined PCI Pal from Genesys. Leveraging his in-depth understanding of the contact center market, Darren is responsible for sales strategy and execution globally. Having worked in sales within the technology sector for 25 years, Darren brings significant experience to the business.
Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centers. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.
A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact center and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.
Mufti joins PCI Pal from Deko, where as CTO he led the product and engineering teams. As a proven technologist, Mufti uses his expertise and experience across cloud and payments technology to further advance PCI Pal’s goal to be the preferred solution provider that organizations turn to globally for achieving payment security within customer engagement environments. As well as spearheading technology strategy, Mufti leads the product team at PCI Pal in the identification and development of new product enhancements and features.