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VP Service Excellence

PCI Pal are looking for an experienced VP, Service Excellence to lead our customer support functions working with our rapidly growing global customer and partner base to ensure service excellence and high levels of support at all times.

The selected candidate will have proven experience in overseeing successful support teams and functions and will be responsible for implementing and promoting best practices, policies and standards to ensure maximum customer satisfaction and retention levels. The role requires a customer focused, technically minded, methodical and organized candidate who will become product expert in the PCI Pal delivery offerings.

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